Emergency Tradesman

At Bay Realty Co, we understand that emergencies can happen at any time. Whether it's a burst water pipe, electrical fault, gas leak, or serious roof leak, acting quickly can help protect people, minimise property damage, and reduce repair costs.

If you are a tenant or landlord managing a property through Bay Realty Co, please use the information below to determine the appropriate course of action.

Please also refer to the NSW Fair Trading website for further information on what are considered to be urgent repairs.

For any non-urgent repairs, please use our Maintenance Request Form to notify your property manager.

What Is Considered an Emergency Repair?

Under NSW tenancy legislation, emergency repairs generally include situations that pose a risk to safety, health, security, or may cause significant property damage.

Examples include:

  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • a failure or breakdown of the gas, electricity or water supply to the property
  • a failure or breakdown of any essential service for hot water, cooking, heating, cooling or laundering
  • a fault or damage which makes the property unsafe or insecure
  • a burst water service
  • an appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is being wasted
  • a blocked or broken toilet
  • a serious roof leak.

Emergency Contact Procedures

During Business Hours

Please contact our Property Management Team immediately:

Bay Realty Co
426 Princes Highway, Rockdale NSW 2216
(02) 9597 6144
office@bayrealty.com.au

Our team will arrange an appropriate licensed tradesperson as quickly as possible.

After Hours Emergencies

If the matter cannot reasonably wait until the next business day and is likely to cause damage, injury, or significant inconvenience, please contact an appropriate emergency tradesperson directly.

Where safe to do so, tenants should also notify Bay Realty Co via email or voicemail as soon as possible.

Emergency Tradesman Contacts

Plumbing & Gas Emergencies

For burst pipes, sewer blockages, major leaks, or overflowing drains.

Electrical Emergencies

For power outages, electrical faults, exposed wiring, or electrical hazards.

Locksmith Emergencies

For security-related lock failures affecting access or property security.

Roofing Emergencies

For Emergencies relating to roofing, roof leaks, gutter or downpipe repairs.

SES – Storm and Flood Emergencies

For storm damage, flooding, fallen trees, roof damage caused by storms.

  • NSW State Emergency Service (SES)
    Phone: 132 500
  • If life is at risk, call 000 immediately.

Glazing Emergencies

Broken windows, shattered glass panels, and damaged glazing can present a serious safety and security risk. Our trusted glazing contractor can assist with emergency glass replacement and repairs to restore the safety and integrity of your property.

Hot Water Emergencies

No hot water can quickly become an emergency situation. Our specialist hot water contractor provides repairs, replacements, and maintenance for a variety of hot water systems.